We respond to calls, messages on our website, and emails, all within 5 working days. If you have been waiting longer than that - and we haven't put out a post about delays in responses - please do chase us. Read more about how we respond, and how you can contact us, here: https://sendiass4bcp.org/2025/06/06/spam-filters-and-missed-calls-staying-in-touch-with-sendiass4bcp/